Conceptual model linking knowledge management with organisational performance

Chen, Le & Mohamed, Sherif (2005) Conceptual model linking knowledge management with organisational performance. In Ribeiro, Francisco L. , Love, Peter E.D. , Davidson, Colin H. , Egbu, Charles O. , & Dimitrijevic, Branka (Eds.) Information and Knowledge Management in a Global Economy, Institute Superior Technico, Lisbon, Portugal.

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Better management of knowledge assets has the potential to improve business processes and increase productivity. This fact has led to considerable interest in recent years in the knowledge management (KM) phenomenon, and in the main dimensions that can impact on its application in construction. However, a lack of a systematic way of assessing KM initia-tives’ contribution towards achieving organisational business objectives is evident. This paper describes the first stage of a research project intended to develop, and empirically test, a KM input-process-output framework comprising unique and well-defined theoretical constructs representing the KM process and its internal and external determinants in the context of con-struction. The paper presents the underlying principles used in operationally defining each construct through the use of extant KM literature. The KM process itself is explicitly mod-elled via a number of clearly articulated phases that ultimately lead to knowledge utilisation and capitalisation, which in turn adds value or otherwise to meeting defined business objec-tives. The main objective of the model is to reduce the impact of subjectivity in assessing the contribution made by KM practices and initiatives toward achieving performance improvements.

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ID Code: 59884
Item Type: Conference Paper
Refereed: Yes
Keywords: Business environment, business objectives, organisational culture, organisational performance
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Divisions: Current > Schools > School of Civil Engineering & Built Environment
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2005 Please consult the author.
Deposited On: 13 May 2013 04:14
Last Modified: 01 Aug 2013 03:54

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