Developing a method for assessing product inclusivity

Waller, Sam, Goodman-Dean, Joy, Langdon, Pat, Johnson, Daniel M., & Clarkson, P John (2009) Developing a method for assessing product inclusivity. In Proceedings of ICED 09, the 17th International Conference on Engineering Design, Volume 5: Design Methods and Tools, Part 1, Design Society, Stansford, Calif., pp. 335-346.

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In order to develop more inclusive products and services, designers need a means of assessing the inclusivity of existing products and new concepts. Following previous research on the development of scales for inclusive design at University of Cambridge, Engineering Design Centre (EDC) [1], this paper presents the latest version of the exclusion audit method. For a specific product interaction, this estimates the proportion of the Great British population who would be excluded from using a product or service, due to the demands the product places on key user capabilities. A critical part of the method involves rating of the level of demand placed by a task on a range of key user capabilities, so the procedure to perform this assessment was operationalised and then its reliability was tested with 31 participants. There was no evidence that participants rated the same demands consistently. The qualitative results from the experiment suggest that the consistency of participants’ demand level ratings could be significantly improved if the audit materials and their instructions better guided the participant through the judgement process.

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ID Code: 59974
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: inclusive design, capability data, product assessment
ISBN: 978-1-904670-09-4
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > ENGINEERING DESIGN (120400) > Engineering Design Methods (120403)
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2009 please consult the authors
Deposited On: 14 May 2013 01:49
Last Modified: 04 Dec 2013 21:50

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