Goal Congruence, Trust and Organisational Culture: Strengthening Knowledge Links

Scott, Judy E. & Gable, Guy G. (1997) Goal Congruence, Trust and Organisational Culture: Strengthening Knowledge Links. In 18th International Conference on Information Systems, 14-17 December 1997, Atlanta, GA.

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Collaboration between organizations benefits from knowledge links -- a form of strategic alliance that gives organizations access to the skills and capabilities of their partner and opportunity to create new capabilities together. Using the example of alliances between two universities and SAP AG, the market leader in Enterprise Software, the paper suggests some management practices to improve goal congruence, trust and alignment between different organizational cultures. For example, face-to-face interactions are critical for building a close relationship over time. A theoretical framework of the five phases of partnership development and the three challenges faced by knowledge link partnerships is proposed, along with implications for management, universities and research.

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ID Code: 6000
Item Type: Conference Paper
Refereed: Yes
Keywords: Strategic alliances, IS curriculum, software packages, organizational culture
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems not elsewhere classified (080699)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > SOCIOLOGY (160800) > Social Theory (160806)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 1997 (please consult author)
Deposited On: 17 Jan 2007 00:00
Last Modified: 09 Jun 2010 12:37

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