The place of higher education institutions in assessing student engagement, success and retention : a maturity model to guide practice

Clarke, John A., Nelson, Karen J., & Stoodley, Ian D. (2013) The place of higher education institutions in assessing student engagement, success and retention : a maturity model to guide practice. In Higher Education Research and Development Society of Australasia, 1-4 July 2013, AUT University, Auckland.

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The perennial issues of student engagement, success and retention in higher education continue to attract attention as the salience of teaching and learning funding and performance measures has increased. This paper addresses the question of the responsibility or place of higher education institutions (HEIs) for initiating, planning, managing and evaluating their student engagement, success and retention programs and strategies. An evaluation of the current situation indicates the need for a sophisticated approach to assessing the ability of HEIs to proactively design programs and practices that enhance student engagement. An approach—the Student Engagement Success and Retention Maturity Model (SESR-MM)—is proposed and its development, current status, and relationship with and possible use in benchmarking are discussed.

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ID Code: 60024
Item Type: Conference Paper
Refereed: Yes
Keywords: student engagement, maturity model, HERN, first year experience
Subjects: Australian and New Zealand Standard Research Classification > EDUCATION (130000) > EDUCATION SYSTEMS (130100) > Higher Education (130103)
Divisions: Current > QUT Faculties and Divisions > Chancellery
Copyright Owner: Copyright 2013 [please consult the author]
Deposited On: 15 May 2013 22:33
Last Modified: 07 Aug 2013 05:39

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