AR Services Video

Brown, Ross A. (2011) AR Services Video. [Film/Video]

View at publisher (open access)


Video presented as part of the USECA 2011 workshop at WISE 2011.

Real-time sales assistant service is a problematic component of remote delivery of sales support for customers. Solutions involving web pages, telephony and video support prove problematic when seeking to remotely guide customers in their sales processes, especially with transactions revolving around physically complex artefacts. This process involves a number of services that are often complex in nature, ranging from physical compatibility and configuration factors, to availability and credit services. We propose the application of a combination of virtual worlds and augmented reality to create synthetic environments suitable for remote sales of physical artefacts, right in the home of the purchaser. A high level description of the service structure involved is shown, along with a use case involving the sale of electronic goods and services within an example augmented reality application. We expect this work to have application in many sales domains involving physical objects needing to be sold over the Internet.

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ID Code: 60267
Item Type: Creative Work (Film/Video)
Refereed: No
Measurements or Duration: 2 minutes 33 seconds
Publisher: YouTube
Keywords: Business Process Modelling, Virtual Worlds, Augmented Reality
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN CREATIVE ARTS AND WRITING (190000) > FILM TELEVISION AND DIGITAL MEDIA (190200) > Film Television and Digital Media not elsewhere classified (190299)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2011 Ross Brown
Deposited On: 28 May 2013 01:07
Last Modified: 23 Jun 2013 23:54

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