Technological innovation and operational effectiveness : their role in achieving performance improvements

Santa, Ricardo, Hyland, Paul, & Ferrer, Mario (2014) Technological innovation and operational effectiveness : their role in achieving performance improvements. Production Planning & Control, 25(12), pp. 969-979.

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The purpose of this article is to examine the role of the alignment between technological innovation effectiveness and operational effectiveness after the implementation of enterprise information systems, and the impact of this alignment on the improvement in operational performance. Confirmatory factor analysis was used to examine structural relationships between the set of observed variables and the set of continuous latent variables. The findings from this research suggest that the dimensions stemming from technological innovation effectiveness such as system quality, information quality, service quality, user satisfaction and the performance objectives stemming from operational effectiveness such as cost, quality, reliability, flexibility and speed are important and significantly well-correlated factors. These factors promote the alignment between technological innovation effectiveness and operational effectiveness and should be the focus for managers in achieving effective implementation of technological innovations. In addition, there is a significant and direct influence of this alignment on the improvement of operational performance. The principal limitation of this study is that the findings are based on investigation of small sample size.

Impact and interest:

3 citations in Scopus
3 citations in Web of Science®
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ID Code: 60615
Item Type: Journal Article
Refereed: Yes
Keywords: Improvement in Operational Performance, Information Systems Alignment, Operational Effectiveness, System Effectiveness, Technological Innovation
DOI: 10.1080/09537287.2013.785613
ISSN: 0953-7287
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2013 Taylor & Francis
Copyright Statement: This is an Author's Accepted Manuscript of an article published in Production Planning & Control, 2013 [copyright Taylor & Francis], available online at:
Deposited On: 05 Jun 2013 01:22
Last Modified: 02 Jun 2014 11:01

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