Examining the influence of participant performance factors on contractor satisfaction : a structural equation model

Xiong, Bo, Skitmore, Martin, Xia, Bo, Masrom, Md Asrul, Ye, Kunhui , & Bridge, Adrian (2013) Examining the influence of participant performance factors on contractor satisfaction : a structural equation model. International Journal of Project Management, 32(3), pp. 482-491.

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Participant performance is critical to the success of projects. At the same time, enhancing the satisfaction of participants not only helps in problem solving but also improves their motivation and cooperation. However, previous research related to participant satisfaction is primarily concerned with clients and customers and relatively little attention has been paid to contractors.

This paper investigates how the performance of project participants affects contractor project satisfaction in terms of the client's clarity of objectives (OC) and promptness of payments (PP), designer carefulness (DC), construction risk management (RM), the effectiveness their contribution (EW) and mutual respect and trust (RT). With 125 valid responses from contractors in Malaysia, a contractor satisfaction model is developed based on structural equation modelling.

The results demonstrate the necessity for dividing abstract satisfaction into two dimensions, comprising economic-related satisfaction (ES) and production-related satisfaction (PS), with DC, OC, PP and RM having significant effects on ES, while DC, OC, EW and RM influence PS. In addition, the model tests the indirect effects of these performance variables on ES and PS. In particular, OC indirectly affects ES and PS through mediation of RM and DC respectively. The results also provide opportunities for improving contractor satisfaction and supplementing the contractor selection criteria for clients.

Impact and interest:

18 citations in Scopus
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13 citations in Web of Science®

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ID Code: 60641
Item Type: Journal Article
Refereed: Yes
Keywords: Contractor satisfaction, structural equation model, project success, satisfaction dimensions, participant performance factors
DOI: 10.1016/j.ijproman.2013.06.003
ISSN: 0263-7863
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000)
Divisions: Current > Schools > School of Civil Engineering & Built Environment
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Please consult the authors.
Deposited On: 14 Jun 2013 01:41
Last Modified: 12 Jun 2014 07:35

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