Passenger experience at airports : An activity-centred approach

Kirk, Philip J. (2013) Passenger experience at airports : An activity-centred approach. PhD thesis, Queensland University of Technology.

Abstract

This project has provided a new understanding of the passenger experience in Australian international airport departure terminals. A novel understanding of the passenger experience developed by observing the activities passengers carried out on their day of travel, and interviewing passengers and staff members. The development of the Taxonomy of Passenger Activities (TOPA) has been an important outcome of this research. It provides a new understanding of the airport passenger experience at departure. The Taxonomy of Passenger Activities identifies the activities that improve the experience of passengers and the processing efficiency of the airport terminal.

Impact and interest:

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Full-text downloads:

866 since deposited on 13 Jun 2013
154 in the past twelve months

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ID Code: 60803
Item Type: QUT Thesis (PhD)
Supervisor: Popovic, Vesna, Kraal, Ben J., & Fookes, Clinton
Keywords: Activity-centred, Activity taxonomy, Airport experience, Airport design, Discretionary experience, Experience, MOPA (Matrix of Passenger Activity), Passenger experience, TOPA (Taxonomy of Passenger Activity)
Divisions: Current > Schools > School of Design
Current > QUT Faculties and Divisions > Creative Industries Faculty
Institution: Queensland University of Technology
Deposited On: 13 Jun 2013 21:49
Last Modified: 02 Sep 2015 10:00

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