Cultural impact on e-service use in Saudi Arabia

Aldraehim, Majid Saad A. (2013) Cultural impact on e-service use in Saudi Arabia. PhD thesis, Queensland University of Technology.


This research investigated the cultural impacts affecting e-service use in Saudi Arabia. Using a mixed-method approach, four new identified cultural values namely: Nepotism, fear of a lack of Interaction with other Humans, Service oriented Culture, and Employee Commitment were found to positively or negatively impact e-service use in Saudi Arabia. This research provides a road map for e-service implementers (both individuals and agencies) to achieve successful e-service usage.

Impact and interest:

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449 since deposited on 23 Jun 2013
53 in the past twelve months

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ID Code: 60899
Item Type: QUT Thesis (PhD)
Supervisor: Edwards, Sylvia L., Watson, Jason, & Chan, Taizan
Keywords: culture, Saudi Arabia, cultural impact, e-service, e-service use
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Institution: Queensland University of Technology
Copyright Owner: Copyright 2013 Majid Saad Aldraehim
Deposited On: 23 Jun 2013 23:49
Last Modified: 02 Sep 2015 09:18

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