Cultural impact on e-service use in Saudi Arabia
Aldraehim, Majid Saad A. (2013) Cultural impact on e-service use in Saudi Arabia. PhD thesis, Queensland University of Technology.
This research investigated the cultural impacts affecting e-service use in Saudi Arabia. Using a mixed-method approach, four new identified cultural values namely: Nepotism, fear of a lack of Interaction with other Humans, Service oriented Culture, and Employee Commitment were found to positively or negatively impact e-service use in Saudi Arabia. This research provides a road map for e-service implementers (both individuals and agencies) to achieve successful e-service usage.
Impact and interest:
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|Item Type:||QUT Thesis (PhD)|
|Supervisor:||Edwards, Sylvia L., Watson, Jason, & Chan, Taizan|
|Keywords:||culture, Saudi Arabia, cultural impact, e-service, e-service use|
|Divisions:||Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
|Institution:||Queensland University of Technology|
|Copyright Owner:||Copyright 2013 Majid Saad Aldraehim|
|Deposited On:||23 Jun 2013 23:49|
|Last Modified:||02 Sep 2015 09:18|
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