Identifying the triggers for management services in business transformation management

Safrudin, Norizan & Recker, Jan C. (2013) Identifying the triggers for management services in business transformation management. In PACIS 2013 Proceedings, Association for Information Systems, Jeju Island, Korea.

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Business transformations are complex organisational change endeavours that result in a business performing current work differently, or performing different work. Information Technology (IT) is a key enabler of such initiatives, but comes with its challenges, as revamping the IT infrastructure in large-scale organisations implies high complexity, high risk, and often high failure rates. We view business transformations as a collection of management services that are demanded and enacted at a program level, defined as abstract resources that provide the managerial capabilities necessary for business transformations. In this research-in-progress, we explore what triggers the need for management services in response to the challenges in business transformation management. We analyse data from two exploratory case studies using the critical incident technique as our qualitative analysis method. Early findings indicate that management service triggers reside on either the strategic level, which may be internally or externally driven, or at the program management level, which may be situational, influential or reactional. We detail implications for our on-going research.

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ID Code: 60913
Item Type: Conference Paper
Refereed: Yes
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Keywords: IT-Enabled Business Transformation, Business Transformation Management, Management Services, Triggers, Critical Incident Technique
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > Schools > Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 AIS.
Deposited On: 25 Jun 2013 01:42
Last Modified: 16 Aug 2013 04:18

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