The nature of intra-familial conflict in large-scale privately-held family businesses in Indonesia

Efendy, Komala Inggarwati (2013) The nature of intra-familial conflict in large-scale privately-held family businesses in Indonesia. Masters by Research thesis, Queensland University of Technology.


This thesis is a qualitative study aimed at better capturing the complexity of conflict in family businesses. An inductive content analysis revealed two important issues: the dynamics of intergenerational conflicts and the escalation process of conflicts. The results demonstrated that conflicts are more likely to be intergenerational than intra-generational due to the role of senior members in daily business operations, generational differences, and a perception gap that exist between generations concerning each other’s competencies in doing the business. Furthermore, the set of factors contributing to conflict escalation is related to how family members handle the conflict, how they manage their emotions, and how they are able to avoid non-family employee involvement. These findings provide a foundation for taking preventative actions, implementing strategies for managing conflicts or devising effective solutions for resolving conflicts before they become more destructive.

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ID Code: 60936
Item Type: QUT Thesis (Masters by Research)
Supervisor: Zolin, Roxanne & Chang, Artemis
Keywords: Family business, intergenerational conflict, intra-generational conflict, conflict escalation, senior generation involvement, generational differences, perception gaps, conflict handling strategies, negative emotions, non-family employees
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Institution: Queensland University of Technology
Deposited On: 26 Jun 2013 05:21
Last Modified: 10 Sep 2015 02:45

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