Citizen motivation on the go : the role of psychological empowerment

Gonçalves, Jorge, Kostakos, Vassilis, Karapanos, Envagelos, Barreto, Mary, Camacho, Tiago, Tomasic, Anthony, & Zimmerman, John (2013) Citizen motivation on the go : the role of psychological empowerment. Interacting with Computers, pp. 1-12.

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Although advances in technology now enable people to communicate 'anytime, anyplace', it is not clear how citizens can be motivated to actually do so. This paper evaluates the impact of three principles of psychological empowerment, namely perceived self-efficacy, sense of community and causal importance, on public transport passengers' motivation to report issues and complaints while on the move. A week-long study with 65 participants revealed that self-efficacy and causal importance increased participation in short bursts and increased perceptions of service quality over longer periods. Finally, we discuss the implications of these findings for citizen participation projects and reflect on design opportunities for mobile technologies that motivate citizen participation.

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4 citations in Scopus
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3 citations in Web of Science®

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ID Code: 61124
Item Type: Journal Article
Refereed: Yes
Keywords: Empirical Studies on HCI, Mobile Phones, Ubiquitous Computing
DOI: 10.1093/iwc/iwt035
ISSN: 1873-7951
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > DISTRIBUTED COMPUTING (080500) > Ubiquitous Computing (080504)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Digital and Interaction Design (120304)
Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000)
Divisions: Current > Schools > School of Design
Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Institutes > Institute for Creative Industries and Innovation
Copyright Owner: © The Author 2013. Published by Oxford University Press on behalf of The British Computer Society.
Copyright Statement: All rights reserved. For Permissions, please email:
Deposited On: 05 Jul 2013 02:09
Last Modified: 02 Jun 2014 11:01

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