Designing the information architecture of governmental one-stop portals : on the application and analysis of card sorting

Kohlborn, Thomas & Poeppelbuss, Jens (2013) Designing the information architecture of governmental one-stop portals : on the application and analysis of card sorting. International Journal of Electronic Government Research, 9(2), pp. 47-62.

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The latest paradigm shift in government, termed Transformational Government, puts the citizen in the centre of attention. Including citizens in the design of online one-stop portals can help governmental organisations to become more customer focussed. This study describes the initial efforts of an Australian state government to develop an information architecture to structure the content of their future one-stop portal. Hereby, card sorting exercises have been conducted and analysed, utilising contemporary approaches found in academic and non-scientific literature. This paper describes the findings of the card sorting exercises in this particular case and discusses the suitability of the applied approaches in general. These are distinguished into non-statistical, statistical, and hybrid approaches. Thus, on the one hand, this paper contributes to academia by describing the application of different card sorting approaches and discussing their strengths and weaknesses. On the other hand, this paper contributes to practice by explaining the approach that has been taken by the authors’ research partner in order to develop a customer-focussed governmental one-stop portal. Thus, they provide decision support for practitioners with regard to different analysis methods that can be used to complement recent approaches in Transformational Government.

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ID Code: 61209
Item Type: Journal Article
Refereed: Yes
Keywords: Bundles, Card Sorting, Cluster Analysis, E-Government, Factor Analysis, One-Stop Portal, Transformational Government
DOI: 10.4018/jegr.2013040103
ISSN: 1548-3894
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Current > Institutes > Institute for Future Environments
Past > Schools > Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 IGI Global
Deposited On: 08 Jul 2013 23:44
Last Modified: 11 Jul 2014 04:45

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