Replacing the watercooler : connecting through enterprise microblogging

Howard, Zaana & Ryan, Darren (2010) Replacing the watercooler : connecting through enterprise microblogging. In Proceedings of the 15th VALA Biennial Conference and Exhibition (VALA 2010), VALA, Melbourne, Victoria, Australia.

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This paper, founded within Enterprise 2.0, knowledge management and informed learning theory, outlines the introduction of Yammer, an enterprise microblogging application at CPA Australia. The implementation and adoption process is discussed through usage analysis, and resulting outcomes through user success stories. Lessons learned provide a framework for organisations looking to adopt social networking tools within their own organisational environment.

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ID Code: 61216
Item Type: Conference Paper
Refereed: Yes
Keywords: enterprise 2.0, informed learning, knowledge management, enterprise microblogging
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2010 The authors.
Deposited On: 15 Jul 2013 01:17
Last Modified: 22 Jun 2017 14:46

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