Unpacking user relations in an emerging ubiquitous computing environment : introducing the bystander

Ferneley, Elaine & Light, Ben (2008) Unpacking user relations in an emerging ubiquitous computing environment : introducing the bystander. Journal of Information Technology, 23(3), pp. 163-175.

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Abstract

The move towards technological ubiquity is allowing a more idiosyncratic and dynamic working environment to emerge that may result in the restructuring of information communication technologies, and changes in their use through different user groups' actions. Taking a ‘practice’ lens to human agency, we explore the evolving roles of, and relationships between these user groups and their appropriation of emergent technologies by drawing upon Lamb and Kling's social actor framework. To illustrate our argument, we draw upon a study of a UK Fire Brigade that has introduced a variety of technologies in an attempt to move towards embracing mobile and ubiquitous computing. Our analysis of the enactment of such technologies reveals that Bystanders, a group yet to be taken as the central unit of analysis in information systems research, or considered in practice, are emerging as important actors. The research implications of our work relate to the need to further consider Bystanders in deployments other than those that are mobile and ubiquitous. For practice, we suggest that Bystanders require consideration in the systems development life cycle, particularly in terms of design and education in processes of use.

Impact and interest:

12 citations in Scopus
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8 citations in Web of Science®

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ID Code: 61491
Item Type: Journal Article
Refereed: Yes
Keywords: mobile computing, user relations, bystanders, agency
DOI: 10.1057/palgrave.jit.2000123
ISSN: 1466-4437
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Current > Schools > School of Media, Entertainment & Creative Arts
Copyright Owner: This is a post-peer-review, pre-copyedit version of an article published in Journal of Information Technology. The definitive publisher-authenticated version [Journal of Information Technology (2008) 23, 163–175] is available online at: palgrave-journals.com/jit
Copyright Statement: Copyright 2008 JIT Palgrave Macmillan Ltd.
Deposited On: 21 Jul 2013 22:50
Last Modified: 27 Jul 2016 02:36

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