Going beyond ‘misfit’ as a reason for ERP package customisation

Light, Ben (2005) Going beyond ‘misfit’ as a reason for ERP package customisation. Computers in Industry, 56(6), pp. 606-619.

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In an attempt to deal with the potential problems presented by existing information systems, a shift towards the implementation of ERP packages has been witnessed. The common view, particularly the one espoused by vendors, is that ERP packages are most successfully implemented when the standard model is adopted. Yet, despite this, customisation activity still occurs reportedly due to misalignment between the functionality of the package and the requirements of those in the implementing organisation. However, it is recognised that systems development and organisational decision-making are activities influenced by the perspectives of the various groups and individuals involved in the process. Thus, as customisation can be seen as part of systems development, and has to be decided upon, it should be thought about in the same way. In this study, two ERP projects are used to examine different reasons why customisation might take place. These reasons are then built upon through reference to the ERP and more general packaged software literature. The study suggests that whilst a common reason for customising ERP packages might be concerned with functionality misfits, it is important to look further into why these may occur, as there are clearly other reasons for customisation stemming from the multiplicity of social groups involved in the process.

Impact and interest:

51 citations in Scopus
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19 citations in Web of Science®

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ID Code: 61493
Item Type: Journal Article
Refereed: Yes
DOI: 10.1016/j.compind.2005.02.008
ISSN: 0166-3615
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > CULTURAL STUDIES (200200)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Current > Schools > School of Media, Entertainment & Creative Arts
Copyright Owner: Copyright 2005 Elsevier
Copyright Statement: This is the author’s version of a work that was accepted for publication in Computers in Industry. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Computers in Industry, [VOL 56, ISSUE 6, (2013)] DOI: 10.1016/j.compind.2005.02.008
Deposited On: 15 Sep 2013 22:29
Last Modified: 27 Jul 2016 03:03

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