The maintenance implications of the customization of ERP software

Light, Ben (2001) The maintenance implications of the customization of ERP software. Journal of Software Maintenance and Evolution: Research and Practice, 13(6), pp. 415-429.

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Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their business processes in line with those implicit within the software. Regardless, some customization is typically required. This paper presents two case studies of ERP projects where customizations have been performed. The case analysis suggests that while customizations can give true organizational benefits, careful consideration is required to determine whether a customization is viable given its potential impact upon future maintenance. Copyright © 2001 John Wiley & Sons, Ltd.

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ID Code: 61494
Item Type: Journal Article
Refereed: Yes
Keywords: enterprise resource planning, standard package software, software customization, legacy information systems
DOI: 10.1002/smr.240
ISSN: 1532-0618
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > CULTURAL STUDIES (200200)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Current > Schools > School of Media, Entertainment & Creative Arts
Copyright Owner: Copyright 2001 John Wiley & Sons, Ltd.
Copyright Statement: The definitive version is available at
Deposited On: 21 Jul 2013 23:01
Last Modified: 27 Jul 2016 15:11

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