Health complaints commissions in Australia : Time for a national approach to data collection

Walton, Merrilyn, Merry-Smith, Jennifer, Healy, Judith, & McDonald, Fiona (2013) Health complaints commissions in Australia : Time for a national approach to data collection. In 22nd Annual Medico-legal Congress, 21-22 March 2013, Sydney Harbour Marriott Hotel, Sydney. (Unpublished)

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Abstract

Health complaint commissions in Australia: Time for a national approach • There is considerable variation between jurisdictions in the ways complaint data are defined, collected and recorded by the Health complaint commissions. • Complaints from the public are an important accountability mechanism and an indicator of service quality. • The lack of a consistent approach leads to fragmentation of complaint data and a lost opportunity to use national data to assist policy development and identify the main areas causing consumers to complain. • We need a national approach to complaints data collection by the Health complaints commissions in order to better respond to patients’ concerns

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ID Code: 61556
Item Type: Conference Item (Presentation)
Refereed: No
Keywords: Health complaints commissions
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Health Policy (160508)
Australian and New Zealand Standard Research Classification > LAW AND LEGAL STUDIES (180000) > OTHER LAW AND LEGAL STUDIES (189900)
Divisions: Current > QUT Faculties and Divisions > Faculty of Law
Current > Research Centres > Australian Centre for Health Law Research
Current > Schools > School of Law
Copyright Owner: Copyright 2013 Please consult the authors
Deposited On: 28 Jul 2013 23:48
Last Modified: 28 Jul 2013 23:48

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