User expertise in contemporary information systems : conceptualization, measurement and application

Sedera, Darshana & Dey, Sharmistha (2013) User expertise in contemporary information systems : conceptualization, measurement and application. Information & Management, 50(8), pp. 621-637.

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The development of user expertise is a strategic imperative for organizations in hyper-competitive markets. This paper conceptualizes opreationalises and validates user expertise in contemporary Information Systems (IS) as a formative, multidimensional index. Such a validated and widely accepted index would facilitate progression of past research on user competence and efficacy of IS to complex contemporary IS, while at the same time providing a benchmark for organizations to track their user expertise. The validation involved three separate studies, including exploratory and confirmatory phases, using data from 244 respondents.

Impact and interest:

11 citations in Scopus
2 citations in Web of Science®
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ID Code: 61611
Item Type: Journal Article
Refereed: Yes
Keywords: Expertise, Enterprise systems, Cognitive competence, Skill-based, Affective, User competence
DOI: 10.1016/
ISSN: 0378-7206
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Published by Elsevier B.V.
Copyright Statement: This is the author’s version of a work that was accepted for publication in Information & Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Information & Management, [VOL 50, ISSUE 8, (2013)] DOI: 10.1016/
Deposited On: 01 Aug 2013 04:58
Last Modified: 24 Jun 2017 14:36

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