User expertise in contemporary information systems : conceptualization, measurement and application
The development of user expertise is a strategic imperative for organizations in hyper-competitive markets. This paper conceptualizes opreationalises and validates user expertise in contemporary Information Systems (IS) as a formative, multidimensional index. Such a validated and widely accepted index would facilitate progression of past research on user competence and efficacy of IS to complex contemporary IS, while at the same time providing a benchmark for organizations to track their user expertise. The validation involved three separate studies, including exploratory and confirmatory phases, using data from 244 respondents.
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|Item Type:||Journal Article|
|Keywords:||Expertise, Enterprise systems, Cognitive competence, Skill-based, Affective, User competence|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)|
|Divisions:||Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
|Copyright Owner:||Copyright 2013 Published by Elsevier B.V.|
|Copyright Statement:||This is the author’s version of a work that was accepted for publication in Information & Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Information & Management, [VOL 50, ISSUE 8, (2013)] DOI: 10.1016/j.im.2013.07.004|
|Deposited On:||01 Aug 2013 04:58|
|Last Modified:||01 Sep 2014 05:07|
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