Measuring IS-support : a conceptual model

Rabaa'i, Ahmad A. & Gable, Guy G. (2013) Measuring IS-support : a conceptual model. In Lee, Jae-Nam, Mao, Ji-Ye, & Thong, James (Eds.) PACIS 2013 Proceedings, AIS Electronic Library (AISel), Jeju Island, Korea.

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This paper reports on a conceptual model of a larger research effort proceeding from a central interest in the importance of assessing the IS-Support provided to key-user groups. This study conceptualised a new multidimensional IS-Support construct with four dimensions: training, documentation, assistance and authorisation, which form the overarching construct – IS-Support. We argue that a holistic measure for assessing IS-Support should consist of dimensions, and measures, that together assess the variety of the support provided to IS key-user groups. The proposed IS-Support construct is defined as the support the IS key-user groups receive to increase their capabilities in utilising information systems within the organisation. With two interrelated phases, conceptualisation phase and validation phase, to rigorously hypothesise and validate a measurement model, the IS-Support model, proposed in this study, is intended to include the characteristics of analytic theory.

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ID Code: 61623
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: IS-support, Formative constructs, Partial least squares, Model validation
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 01 Aug 2013 04:00
Last Modified: 23 Feb 2015 00:51

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