Information quality in social media : a conceptual model

Emamjome, Fahame F., Rabaa'i, Ahmad A., Gable, Guy G., & Bandara, Wasana (2013) Information quality in social media : a conceptual model. In Lee, Jae-Nam, Mao, Ji-Ye, & Thong, James (Eds.) Proceedings of the Pacific Asia Conference on Information Systems (PACIS 2013), AIS Electronic Library (AISel), Jeju Island, Korea.

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Social Media (SM) is increasingly being integrated with business information in decision making. Unique characteristics of social media (e.g. wide accessibility, permanence, global audience, recentness, and ease of use) raise new issues with information quality (IQ); quite different from traditional considerations of IQ in information systems (IS) evaluation.

This paper presents a preliminary conceptual model of information quality in social media (IQnSM) derived through directed content analysis and employing characteristics of analytic theory in the study protocol. Based in the notion of ‘fitness for use’, IQnSM is highly use and user centric and is defined as “the degree to which information is suitable for doing a specified task by a specific user, in a certain context”. IQnSM is operationalised as hierarchical, formed by the three dimensions (18 measures): intrinsic quality, contextual quality and representational quality. A research plan for empirically validating the model is proposed.

Impact and interest:

1 citations in Scopus
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ID Code: 61822
Item Type: Conference Paper
Refereed: Yes
Keywords: Information quality, Social media, Information quality in social media, Analytic theory
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 [please consult the author]
Deposited On: 15 Aug 2013 00:07
Last Modified: 23 Feb 2015 00:49

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