Hybrid placemaking in the library : designing digital technology to enhance users’ on-site experience

Bilandzic, Mark & Johnson, Daniel (2013) Hybrid placemaking in the library : designing digital technology to enhance users’ on-site experience. Australian Library Journal, 62(4), pp. 258-271.

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Abstract

This paper presents research findings and design strategies that illustrate how digital technology can be applied as a tool for hybrid placemaking in ways that would not be possible in purely digital or physical space. Digital technology has revolutionised the way people learn and gather new information. This trend has challenged the role of the library as a physical place, as well as the interplay of digital and physical aspects of the library. The paper provides an overview of how the penetration of digital technology into everyday life has affected the library as a place, both as designed by place makers, and, as perceived by library users. It then identifies a gap in current library research about the use of digital technology as a tool for placemaking, and reports results from a study of Gelatine – a custom built user check-in system that displays real-time user information on a set of public screens.

Gelatine and its evaluation at The Edge, at State Library of Queensland illustrates how combining affordances of social, spatial and digital space can improve the connected learning experience among on-site visitors. Future design strategies involving gamifying the user experience in libraries are described based on Gelatine’s infrastructure. The presented design ideas and concepts are relevant for managers and designers of libraries as well as other informal, social learning environments.

Impact and interest:

1 citations in Scopus
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ID Code: 62062
Item Type: Journal Article
Refereed: Yes
Keywords: Hybrid Placemaking, Library 2.0, Commons 2.0, Participatory Library, Learning Space, Gamification, Urban Informatics
DOI: 10.1080/00049670.2013.845073
ISSN: 0004-9670
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Library and Information Studies not elsewhere classified (080799)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Digital and Interaction Design (120304)
Australian and New Zealand Standard Research Classification > EDUCATION (130000) > SPECIALIST STUDIES IN EDUCATION (130300) > Learning Sciences (130309)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Communication Technology and Digital Media Studies (200102)
Divisions: Current > Schools > School of Design
Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Institutes > Institute for Creative Industries and Innovation
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Australian Library & Information Association
Copyright Statement: "This is an Author's Accepted Manuscript of an article published in Australian Library Journal [Volume 62, Issue 4, 2013] [copyright Taylor & Francis], available online at: http://www.tandfonline.com/10.1080/00049670.2013.845073
Deposited On: 27 Aug 2013 00:07
Last Modified: 01 Nov 2014 03:58

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