Supporting context-aware process design : learnings from a design science study

Ploesser, Karsten, Recker, Jan C., & Rosemann, Michael (2011) Supporting context-aware process design : learnings from a design science study. In zur Muehlen, Michael & Su, Jianwen (Eds.) Business Process Management Workshops. Springer, Hoboken, New Jersey, pp. 97-104.

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Recent studies have started to explore context-awareness as a driver in the design of adaptable business processes. The emerging challenge of identifying and considering contextual drivers in the environment of a business process are well understood, however, typical methods and models for business process design do not yet consider this context. In this paper, we describe our work on the design of a method framework and appropriate models to enable a context-aware process design approach. We report on our ongoing work with an Australian insurance provider and describe the design science we employed to develop innovative and useful artifacts as part of a context-aware method framework. We discuss the utility of these artifacts in an application in the claims handling process at the case organization.

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ID Code: 62176
Item Type: Book Chapter
Additional Information: Paper presented at BPM 2010 International Workshops and Education Track, Hoboken, NJ, USA, September 13-15, 2010, Revised Selected Papers
Keywords: process design, design science, context-awareness, process modeling
DOI: 10.1007/978-3-642-20511-8_9
ISBN: 9783642205101
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Planning and Management (150312)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2011 Springer
Deposited On: 29 Aug 2013 22:51
Last Modified: 20 Oct 2015 07:44

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