Determinants of contractor satisfaction

Masrom, MD Asrul, Skitmore, Martin, & Bridge, Adrian (2013) Determinants of contractor satisfaction. Construction Management and Economics, 31(7), pp. 761-779.

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Performance in the construction industry is increasingly scrutinized as a result of the delays, cost overruns and poor quality of the industry’s products and services. Increasingly, disputes, conflicts and mismatches of objectives among participants are contributory factors. Performance measurement approaches have been developed to overcome these problems. However, these approaches focus primarily on objective measures to the exclusion of subjective measures, particularly those concerning contractor satisfaction (Co-S). The contractor satisfaction model (CoSMo) developed here is intended to rectify the situation. Data derived from a questionnaire survey of 75 large contractors in Malaysia in respect of a key project are analysed to identify participant factors and their strength of relationship with Co-S dimensions. The results are presented in the form of eight regression equations. The outcome is a tool for use by project participants to provide a better understanding of how they, and the project, affect contractor satisfaction. The developed model sheds some light on a hitherto unknown aspect of construction management in providing an increased awareness of the importance of major Malaysian construction contractors’ needs in the execution of successful projects.

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4 citations in Scopus
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ID Code: 62182
Item Type: Journal Article
Refereed: Yes
Keywords: contractor, Malaysia, measurement, model, satisfaction
DOI: 10.1080/01446193.2013.814919
ISSN: 0144-6193
Divisions: Current > Schools > School of Civil Engineering & Built Environment
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Taylor & Francis
Copyright Statement: This is an Author's Accepted Manuscript of an article published in Construction Management and Economics, Volume 31, Issue 7, 2013, copyright Taylor & Francis, available online at:
Deposited On: 29 Aug 2013 04:57
Last Modified: 05 Aug 2014 09:57

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