Complaints about Australian Intelligence Organisations and the Potential Use of Mediation

Wells, Ian B. & Field, Rachael M. (2003) Complaints about Australian Intelligence Organisations and the Potential Use of Mediation. QUT Law and Justice Journal, 3(2), pp. 349-366.


This article considers the way in which complaints about the AIC are currently dealt with through the office of the IGIS and looks at the possibility of incorporating mediation into the IGIS’ complaints resolution practice. The current mode of handling complaints is formal, resource intensive and involves limited participation by both agencies and complainants. Whilst this system ostensibly holds the AIC accountable, it does not necessarily lead to complainant or agency satisfaction with the process or outcome. The contemporary complaints environment therefore offers significant potential for an increase in the use of informal dispute resolution methods such as mediation. This is because informal processes offer greater opportunities for transparency in AIC agency accountability, resource savings, efficiency, flexibility, and increased participation on the part of complainants and agencies.

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ID Code: 6270
Item Type: Journal Article
Refereed: Yes
Additional URLs:
ISSN: 1445-6230
Divisions: Current > QUT Faculties and Divisions > Faculty of Law
Copyright Owner: Copyright 2003 Queensland University of Technology
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 04 Oct 2007 00:00
Last Modified: 29 Feb 2012 13:02

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