Sharing news, making sense, saying thanks : patterns of talk on twitter during the Queensland floods

Shaw, Frances, Burgess, Jean, Crawford, Kate, & Bruns, Axel (2013) Sharing news, making sense, saying thanks : patterns of talk on twitter during the Queensland floods. Australian Journal of Communication, 40(1), pp. 23-40.

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This paper examines the discursive aspects of Twitter communication during the floods in the summer of 2010–2011 in Queensland, Australia. Using a representative sample of communication associated with the #qldfloods hashtag on Twitter, we coded and analysed the patterns of communication. We focus on key phenomena in the use of social media in crisis communication: communal sense- making practices, the negotiation of participant roles, and digital convergence around shared events. Social media is used both as a crisis communication and emergency management tool, as well as a space for participants to engage in emotional exchanges and communication of distress.

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ID Code: 62709
Item Type: Journal Article
Refereed: Yes
Additional Information: Full published version available under open access at the journal website
Keywords: social media, emergency management, disaster, crisis communication, discourse analysis, affect, emotion
ISSN: 0811-6202
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Communication Technology and Digital Media Studies (200102)
Divisions: Past > Research Centres > ARC Centre of Excellence for Creative Industries and Innovation
Current > Research Centres > Centre for Emergency & Disaster Management
Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Schools > Journalism, Media & Communication
Past > Schools > School of Media, Entertainment & Creative Arts
Deposited On: 23 Sep 2013 01:14
Last Modified: 09 Sep 2016 05:26

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