Confidentiality: An ethical dilemma for marketing mediation?
Issues of ethical marketing practice are becoming more important as the popularity of mediation grows, and as its use as a dispute resolution option of first resort increases. Potential parties to mediation are relying on marketing and promotional material to make decisions about the appropriateness of the process for them. Therefore, the mediation profession must be clear, accurate and ethical about how mediation is marketed. This article considers the issue of ethical marketing practice in the context of mediation through a focus on confidentiality. First, the article explores the theory of confidentiality and its use in the marketing information of key Australian mediation service providers. Second, the reality of confidentiality in mediation is critiqued. Third, it is argued that confidentiality is insufficiently assured in the mediation environment to allow for its ethical use in a marketing context. Finally, two key reasons why ethical considerations may be compromised in terms of marketing mediation on the basis of confidentiality are considered.
Impact and interest:
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Journal Article|
|Divisions:||Current > QUT Faculties and Divisions > Faculty of Law|
Current > Schools > School of Law
|Copyright Owner:||Copyright 2006 Thomson Legal and Regulatory|
|Copyright Statement:||Reproduced in accordance with the copyright policy of the publisher.|
|Deposited On:||04 Oct 2007|
|Last Modified:||29 Feb 2012 23:23|
Repository Staff Only: item control page