University Ombuds: Issues for Fair and Equitable Complaints Resolution

Field, Rachael M. & Barnes, Michael (2003) University Ombuds: Issues for Fair and Equitable Complaints Resolution. Australasian Dispute Resolution Journal, 14(3), pp. 198-210.

Abstract

Increasingly, universities around Australia are appointing university ombuds to assist in the resolution of student complaints against academics. This paper explores a number of key issues relevant to the dispute resolution practice of university ombuds, particularly in relation to ensuring fair and equitable process and outcomes.

Impact and interest:

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ID Code: 6289
Item Type: Journal Article
Refereed: Yes
Additional URLs:
ISSN: 1441-7847
Divisions: Current > QUT Faculties and Divisions > Faculty of Law
Copyright Owner: Copyright 2003 Thomson Legal & Regulatory
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 04 Oct 2007 00:00
Last Modified: 29 Feb 2012 13:02

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