Unpacking ‘lessons learned’ : investigating failures and considering alternative solutions

Wiewiora, Anna & Murphy, Glen D. (2015) Unpacking ‘lessons learned’ : investigating failures and considering alternative solutions. Knowledge Management Research & Practice, 13(1), pp. 17-30.

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One of the most common ways to share project knowledge is to capture the positive and negative aspects of projects in the form of lessons learned (LL). If effectively used, this process can assist project managers in reusing project knowledge and preventing future projects from repeating mistakes. Nevertheless, the process of capturing, storing, reviewing and reusing LL often remains suboptimal. Despite the potential for rich knowledge capture, lessons are often documented as simple, line-item statements devoid of context. Findings from an empirical investigation across four cases revealed a range of reasons related to the perceived quality, process and visibility of LL that lead to their limited use and application. Drawn from the cross-case analysis, this paper investigates an integrated approach to LL involving the use of a collaborative Web-based tool, which is easily accessible, intelligible and user-friendly, allowing more effective sharing of project knowledge and overcoming existing problems with LL.

Impact and interest:

3 citations in Scopus
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ID Code: 62952
Item Type: Journal Article
Refereed: Yes
Keywords: Inter-project Learning, Knowledge Management Tools, Knowledge Sharing, Project-based Organization, Web 2.0
DOI: 10.1057/kmrp.2013.26
ISSN: 1477-8238
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2013 Palgrave Macmillan
Deposited On: 26 Sep 2013 22:48
Last Modified: 28 Jan 2016 22:05

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