Development and validation of an instrument to measure organizational cultures' support of business process management

Schmiedel, Theresa, Brocke, Jan vom, & Recker, Jan (2013) Development and validation of an instrument to measure organizational cultures' support of business process management. Information & Management, 51(1), pp. 43-56.

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The purpose of Business Process Management (BPM) is to increase the efficiency and effectiveness of organizational processes through improvement and innovation. Despite a common understanding that culture is an important element in these efforts, there is a dearth of theoretical and empirical research on culture as a facilitator of successful BPM. We develop the BPM culture construct and propose a validated instrument with which to measure organizational cultures’ support of BPM. The operationalization of the BPM culture concept provides a theoretical foundation for future research and a tool to assist organizations in developing a cultural environment that supports successful BPM.

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19 citations in Scopus
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15 citations in Web of Science®

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ID Code: 62978
Item Type: Journal Article
Refereed: Yes
Keywords: Business process management, Organizational culture, BPM culture, Measurement instrument, Construct development, Scale development
DOI: 10.1016/
ISSN: 0378-7206
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Elsevier B.V.
Copyright Statement: This is the author’s version of a work that was accepted for publication in Information & Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Information & Management, [VOL 51, ISSUE 1, (2013)] DOI: 10.1016/
Deposited On: 30 Sep 2013 03:18
Last Modified: 19 Jul 2015 01:42

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