User expertise in contemporary information systems : conceptualization, measurement and application

Dey, Sharmistha (2013) User expertise in contemporary information systems : conceptualization, measurement and application. PhD thesis, Queensland University of Technology.


This research proposes a method for identifying user expertise in contemporary Information Systems (IS). It also proposes and develops a model for evaluating expertise. The aim of this study was to offer a common instrument that addresses the requirements of a contemporary Information System in a holistic way. This study demonstrates the application of the expertise construct in Information System evaluations, and shows that users of different expertise levels evaluate systems differently.

Impact and interest:

2 citations in Web of Science®
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178 since deposited on 08 Oct 2013
33 in the past twelve months

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ID Code: 63181
Item Type: QUT Thesis (PhD)
Supervisor: Bruce, Christine & Sawang, Sukanlaya
Keywords: User Competence, Expertise, Self-efficacy, Enterprise Systsms, Cognitive competence, System Success
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Institution: Queensland University of Technology
Deposited On: 08 Oct 2013 05:36
Last Modified: 09 Sep 2015 07:03

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