Shaping the conversation : how management consultants engage knowledge boundary processes

Messervy, Anne (2013) Shaping the conversation : how management consultants engage knowledge boundary processes. In Toombs, L. (Ed.) 73rd Annual Meeting of the Academy of Management : Capitalism in Question, 9-13 August 2013, Lake Buena Vista (Orlando), Florida.

Abstract

This paper aims to contribute to an understanding of what actually takes place during consulting engagements. It draws on data collected from a qualitative case study of eight engagements by a niche consultancy in Australia to describe how consultants actively engage boundary crossing processes to address knowledge boundaries encountered during formal interactions with clients. While consultants actively managed knowledge boundary processes during interactions, by applying techniques such as evoking an ‘ideal state’ for clients, the engagements also yielded many missed opportunities for knowledge transformation.

Impact and interest:

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183 since deposited on 09 Oct 2013
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ID Code: 63215
Item Type: Conference Paper
Refereed: No
Additional URLs:
Keywords: Kowledge Bundaries, Bundary Pocess, Cosulting Pocess, Cnsultant-client Iteraction
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisation and Management Theory (150310)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2013 [please consult the author]
Deposited On: 09 Oct 2013 23:08
Last Modified: 11 Oct 2013 06:12

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