Social technologies in public libraries : exploring best practice

Smeaton, Kathleen & Davis, Kate (2014) Social technologies in public libraries : exploring best practice. Library Management, 35(3), pp. 224-238.

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Abstract

Purpose

This article reports on a research project that explored social media best practice in the public library sector.

Design/methodology/approach

The primary research approach for the project was case study. Two organisations participated in case studies that involved interviews, document analysis, and social media observation.

Findings

The two case study organisations use social media effectively to facilitate participatory networks, however, there have been challenges surrounding its implementation in both organisations. Challenges include negotiating requirements of governing bodies and broader organisational environments, and managing staff reluctance around the implementations. As social media use continues to grow and libraries continue to take up new platforms, social media must be considered to be another service point of the virtual branch, and indeed, for the library service as a whole. This acceptance of social media as being core business is critical to the successful implementation of social media based activities.

Practical implications

The article provides an empirically grounded discussion of best practice and the conditions that support it. The findings are relevant for information organisations across all sectors and could inform the development of policy and practice in other organisations. This paper contributes to the broader dialogue around best practice in participatory service delivery and social media use in library and information organisations.

Impact and interest:

5 citations in Scopus
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ID Code: 63231
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Library, Social media, Participatory library, Social technologies, Organisational culture
DOI: 10.1108/LM-09-2013-0087
ISSN: 0143-5124
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Librarianship (080706)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Social and Community Informatics (080709)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2014 Emerald Group Publishing Inc
Deposited On: 10 Oct 2013 01:36
Last Modified: 11 Oct 2014 07:17

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