Collaboration, connections and consequences : a study of cultural intermediation within the ABC Pool institutional online community

Hutchinson, Jonathon P. (2013) Collaboration, connections and consequences : a study of cultural intermediation within the ABC Pool institutional online community. PhD thesis, Queensland University of Technology.


This thesis addresses the question of what it means to be a public broadcaster in the context of a rapidly changing media landscape, in which audiences no longer only watch and consume but now also make and share media content. Through a close investigation of the ABC Pool community, this thesis documents how the different interests of the stakeholders within an institutional online community intersect and how those interests are negotiated within the Australian Broadcasting Corporation. It demonstrates a new approach towards the cultural intermediation of user-created content within institutional online communities. The research moves beyond the exploration of the community manager role as one type of intermediary to demonstrate the activities of multiple cultural intermediaries that engage in collaborative peer production. Cultural intermediation provides the basis for institutional online community governance.

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337 since deposited on 19 Nov 2013
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ID Code: 64476
Item Type: QUT Thesis (PhD)
Supervisor: Bruns, Axel, Banks, John, & Zelenko, Oksana
Keywords: Participatory Cultures, Cultural Intermediation, Community Manager, Public Service Broadcaster (PSB), Public Service Media (PSM), Online Community, Ethnographic Action Research, Cultural Intermediary, Cultural Practice, User-generated Content (UGC)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Current > Schools > School of Media, Entertainment & Creative Arts
Institution: Queensland University of Technology
Deposited On: 19 Nov 2013 01:49
Last Modified: 07 Sep 2015 22:17

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