Stakeholder engagement and asset management : a case study of the Gold Coast airport, Queensland

Dhakal, Subas, Mahmood, Muhammad Nateque, Wiewiora, Anna, Brown, Kerry A., & Keast, Robyn L. (2015) Stakeholder engagement and asset management : a case study of the Gold Coast airport, Queensland. In Lee, Wong Bang & Mathew, Joseph (Eds.) Proceedings of the 7th World Congress on Engineering Asset Management (WCEAM 2012) [Lecture Notes in Mechanical Engineering], Springer, Daejeon, Korea, pp. 195-205.

View at publisher


One of the fastest growing industries – aviation – faces serious and compounding challenges in maintaining healthy relationships with community stakeholders. One area in aviation creating community conflict is noise pollution. However, current understandings of the factors that affect noise annoyance of the community are poorly conceptualized. More importantly, the way community needs and expectations could be incorporated in airport governance has been inadequately framed to address the issue of aircraft noise. This paper proposes the util-ity of adopting an integrated strategic asset management (ISAM) framework [1] to explore the dynamic nature of relationships between and airport and its surrounding area. The case of the Gold Coast Airport (OOL) operator and community stakeholders is used. This paper begins with an overview of the ISAM framework in the context of airport governance and sustainable development – as a way to find a balance between economic opportunities and societal concerns through stakeholder engagement. Next, an exploratory case study is adopted as a method to explore the noise-related complaints, complainants, and possible causes. Fol-lowing this, the paper reviews three approaches to community stakeholder engagement in Australia, Japan, and UK and discusses their implications in the con-text of OOL. The paper concludes with a contention that airport governance is likely to be much more effective with the adoption of ISAM framework than without it.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

206 since deposited on 20 Nov 2013
13 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 64634
Item Type: Conference Paper
Refereed: No
Keywords: Stakeholder Engagement, Asset Management, Gold Coast Airport
DOI: 10.1007/978-3-319-06966-1_19
ISBN: 978-3-319-02461-5
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Corporate Governance and Stakeholder Engagement (150303)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Chemistry, Physics & Mechanical Engineering
Current > Research Centres > CRC Integrated Engineering Asset Management (CIEAM)
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Current > Schools > School of Management
Copyright Owner: Copyright 2012 [please consult the author]
Deposited On: 20 Nov 2013 22:29
Last Modified: 26 Jan 2016 14:00

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page