The ISR and ESR scales : measures of the project manager-stakeholder relationship

Mazur, Alicia K. & Pisarski, Anne (2013) The ISR and ESR scales : measures of the project manager-stakeholder relationship. In 27th Annual Conference of the British Academy of Management (BAM2013) : Managing to Make a Difference, 10-12 September 2013, Aintree Racecourse, Liverpool, United Kingdom. (Unpublished)

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In this paper, we develop two stakeholder relationships scales. These scales assess project managers’ perceived competence in establishing and maintaining high quality, effective relationships with people internal to the project as well as those stakeholders who are external to the project. We developed the scales using an online survey study of three hundred and seventy three complex project managers from a sub-set of the Australian Defence Industry. Both the internal stakeholder relationships’ scale and the external stakeholder relationships’ scale demonstrated validity and reliability. This research has implications for the interpersonal work relationships’ literature and the stakeholder management literature. We recommend future research tests these scales with multiple samples, across different project types and project industries. The stakeholder relationships’ scales should be versatile enough to be applied to project management generally but are best suited to large-scale complex project environments.

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ID Code: 64743
Item Type: Conference Paper
Refereed: No
Additional Information: Alicia Gilchrist is also known as Alicia Mazur
Keywords: ISR Scale le: measures of the, ESR Scale, Project Manager-Stakeholder Relationship
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2013 Please consult the authors
Deposited On: 26 Nov 2013 02:32
Last Modified: 16 May 2017 00:18

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