Patients perceptions of emergency department services : better specialised staff, convenient and available services

Rego, Joanna, Toloo, Sam, & FitzGerald, Gerry (2014) Patients perceptions of emergency department services : better specialised staff, convenient and available services. In 30th Annual Scientific Meeting : Australasian College for Emergency Medicine, 24-29 November 2013, Adelaide Convention Centre, South Australia.

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Abstract

Many factors are identified as contributing to the high demand for emergency department (ED) care. Similarly, there have been many initiatives taken to minimise the impact that is placed on EDs. Many of these, however, do not consider the patient's opinions and motivations. The aim of this cross-sectional study was to understand patients’ perspectives and reasons behind their decision to present to EDs.

911 surveys were collected from patients presenting to eight QLD EDs in 2011. Based on the Principal Component Analysis technique, a six-item scale entitled "Best services at emergency departments" was extracted (α = 0.729) measuring patients' opinions and perspectives. Further, the independent t-tests were conducted between various groups of ED users. The results suggest that multiple users more likely viewed EDs as the best place for their conditions than the first-time users (Median 10.73 v 11.56, p<0.001). Moreover, patients who made the decision to present by themselves had a more favourable perception of the ED services than those for whom the decision was made or others were involved (Median 11.38 v 10.80, p=0.003).

Method of arrival did not affect the respondents’ perception of ED (11.13 v 11.00, p=0.65). The results of this research indicate that patients’ perception of ED as the best and most appropriate place for attention to their medical conditions plays an important role in their decision to present and keep returning to ED. Understanding patients’ reasons and decisions enhances the success of planning and implementing alternative services to manage the demand for ED services.

Impact and interest:

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ID Code: 65391
Item Type: Conference Item (Poster)
Refereed: No
Keywords: Emergency department, Patient perception, Cross sectional survey
DOI: 10.1111/1742-6723.12244
ISSN: 1742-6731
Subjects: Australian and New Zealand Standard Research Classification > MEDICAL AND HEALTH SCIENCES (110000) > PUBLIC HEALTH AND HEALTH SERVICES (111700) > Health Care Administration (111709)
Divisions: Current > Research Centres > Centre for Emergency & Disaster Management
Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Public Health & Social Work
Funding:
Copyright Owner: Copyright 2013 Please consult author(s)/creators
Deposited On: 16 Dec 2013 02:28
Last Modified: 22 Jun 2015 02:51

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