Co-production of actions and activities at airport security screening

Kraal, Ben J., Popovic, Vesna, Cave, Andrew R., & Taris, Andre (2013) Co-production of actions and activities at airport security screening. In Consilience and Innovation in Design : Proceedings and Program, Shibaura Institute of Technology, Shibaura Institute of Technology, Toyosu Campus, Tokyo.

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In this paper we will examine passenger actions and activities at the security screening points of Australian domestic and international airports. Our findings and analysis provide a more complete understanding of the current airport passenger security screening experience. Data in this paper is comprised of field studies conducted at two Australian airports, one domestic and one international. Video data was collected by cameras situated either side of the security screening point. A total of one hundred and ninety-six passengers were observed. Two methods of analysis are used. First, the activities of passengers are coded and analysed to reveal the common activities at domestic and international security regimes and between quiet and busy periods. Second, observation of passenger activities is used to reveal uncommon aspects. The results show that passengers do more at security screening that being passively scanned. Passengers queue, unpack the required items from their bags and from their pockets, walk through the metal-detector, re-pack and occasionally return to be re-screened. For each of these activities, passengers must understand the procedures at the security screening point and must co-ordinate various actions and objects in time and space. Through this coordination passengers are active participants in making the security checkpoint function – they are co-producers of the security screening process.

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ID Code: 65581
Item Type: Conference Paper
Refereed: Yes
Keywords: airport security, co-production, observationis
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Design Innovation (120302)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Copyright Owner: Copyright 2013 [please consult the author]
Deposited On: 24 Dec 2013 00:03
Last Modified: 23 Jun 2017 15:17

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