A conceptualization of complexity in IS-driven organizational transformations

Schefe, Neville Lindsay & Timbrell, Gregory T. (2013) A conceptualization of complexity in IS-driven organizational transformations. In ICIS 2013 Proceedings, AIS Electronic Library (AISeL), Milan, Italy.

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Organizational transformations reliant on successful ICT system developments (continue to) fail to deliver projected benefits even when contemporary governance models are applied rigorously. Modifications to traditional program, project and systems development management methods have produced little material improvement to successful transformation as they are unable to routinely address the complexity and uncertainty of dynamic alignment of IS investments and innovation. Complexity theory provides insight into why this phenomenon occurs and is used to develop a conceptualization of complexity in IS-driven organizational transformations.

This research-in-progress aims to identify complexity formulations relevant to organizational transformation. Political/power based influences, interrelated business rules, socio-technical innovation, impacts on stakeholders and emergent behaviors are commonly considered as characterizing complexity while the proposed conceptualization accommodates these as connectivity, irreducibility, entropy and/or information gain in hierarchically approximation and scaling, number of states in a finite automata and/or dimension of attractor, and information and/or variety.

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ID Code: 66358
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Complexity theory, Information system complexity, Organizational transformation
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Current > Institutes > Institute for Future Environments
Current > Schools > School of Information Systems
Copyright Owner: Copyright 2013 Neville L Schefe & Greg Timbrell
Deposited On: 21 Jan 2014 03:12
Last Modified: 31 Jan 2014 04:17

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