Information systems development outsourcing : the role of control configurations

Nuwangi, Subasinghage, Sedera, Darshana, & Srivastava, Shirish C. (2013) Information systems development outsourcing : the role of control configurations. In Proceedings of the 2013 International Conference on Information Systems (ICIS 2013), AIS Electronic Library (AISeL), Milan, Italy.

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The Control Theory has provided a useful theoretical foundation for Information Systems development outsourcing (ISD-outsourcing) to examine the co-ordination between the client and the vendor. Recent research identified two control mechanisms: structural (structure of the control mode) and process (the process through which the control mode is enacted). Yet, the Control Theory research to-date does not describe the ways in which the two control mechanisms can be combined to ensure project success. Grounded in case study data of eight ISD-outsourcing projects, we derive three ‘control configurations’; i) aligned, ii) negotiated, and 3) self-managed, which describe the combinative patterns of structural and process control mechanisms within and across control modes.

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ID Code: 66711
Item Type: Conference Paper
Refereed: Yes
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 [please consult the author]
Deposited On: 29 Jan 2014 02:13
Last Modified: 03 Feb 2014 03:31

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