FixVegas : facilitating multi-directional communication between government officials and citizens to support urban planning in the city of Brisbane

Anastasiu, Irina (2012) FixVegas : facilitating multi-directional communication between government officials and citizens to support urban planning in the city of Brisbane. Other thesis, Ludwig-Maximilians-Universität München.


The goal of this project was to develop a mobile application for the iOS platform, that would support the partner of this project, the Brisbane City Council, in stronger engage citizens in participating in urban planning and development projects. The resulting application is an extended version of FixVegas, a system that allows citizens to report maintenance request to the Brisbane City Council through their smartphone. The new version of the system makes all incoming requests publicly available within the application, allows users to support, comment or disapprove of these. As an addition, the concept of the idea has been introduced. Citizens can submit suggestions for improving the city to the municipality, discuss them with other fellow citizens and, ideally, also with Council representatives. The city officials as well are provided with the ability of publishing development project as an idea and let citizens deliberate it. This way, bidirectional communication between these two parties is created. A web interface complements the iPhone application. The system has been developed after the principle of User Centered Design, by assessing user needs, creating and evaluating prototypes and conducting a user study. The study showed that FixVegas2 has been perceived as an enhancement compared to the previous version, and that the idea concept has been received on a positive note. Indepth questions, such as the influence the system could have on community dynamics or the public participation in urban planning projects could only hardly investigated. However, these findings can be achieved by the alternative study designs that have been proposed.

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ID Code: 66732
Item Type: Thesis (Other)
Refereed: No
Additional Information: This thesis reports on a study conducted as part of a research internship at the Urban Informatics Research Lab. More information at
Keywords: urban informatics, human-computer interaction, mobile applications, city maintenance, civic engagement, mobile interaction design
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Digital and Interaction Design (120304)
Divisions: Current > Schools > School of Design
Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Institutes > Institute for Creative Industries and Innovation
Institution: Ludwig-Maximilians-Universität München
Deposited On: 03 Feb 2014 02:23
Last Modified: 03 Feb 2014 02:46

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