Prioritizing process improvement : an example from the Australian financial services sector

Bandara, Wasana, Guillemain, Alain, & Coogans, Paul (2010) Prioritizing process improvement : an example from the Australian financial services sector. In vom Brocke, J. & Rosemann, M. (Eds.) Handbook on Business Process Management 2 : Strategic Alignment, Governance, People and Culture. Springer, Berlin, Heidelberg, pp. 177-195.

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Abstract

Process improvement has become a number one business priority, and more and more project requests are raised in organizations, seeking approval and resources for process-related projects. Realistically, the total of the requested funds exceeds the allocated budget, the number of projects is higher than the available bandwidth, and only some of these (very often only few) can be supported and most never see any light. Relevant resources are scarce, and correct decisions must be made to make sure that those projects that are of best value are implemented. How can decision makers make the right decision on the following: Which project(s) are to be approved and when to commence work on them? Which projects are most aligned with corporate strategy? How can the project’s value to the business be calculated and explained? How can these decisions be made in a fair, justifiable manner that brings the best results to the company and its stakeholders? This chapter describes a business value scoring (BVS) model that was built, tested, and implemented by a leading financial institution in Australia to address these very questions. The chapter discusses the background and motivations for such an initiative and describes the tool in detail. All components and underlying concepts are explained, together with details on its application. This tool has been successfully implemented in the case organization. The chapter provides practical guidelines for organizations that wish to adopt this approach.

Impact and interest:

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ID Code: 67159
Item Type: Book Chapter
Additional URLs:
Keywords: Business Process Management, Process Improvement, Business value scoring
DOI: 10.1007/978-3-642-01982-1_9
ISBN: 9783642019814
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2010 Springer
Deposited On: 12 Feb 2014 01:32
Last Modified: 22 Aug 2016 16:08

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