Expertise in Business Process Management

Kokkonen, Alexandra & Bandara, Wasana (2010) Expertise in Business Process Management. In vom Brocke, Jan & Rosemann, Michael (Eds.) Handbook on Business Process Management 2 : Strategic Alignment, Governance, People and Culture. Springer, Berlin, Heidelberg, pp. 401-421.

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As organizations attempt to become more business process-oriented, existing role descriptions are revised and entire new business process-related roles emerge. A lot of attention is often being paid to the technological aspect of Business Process Management (BPM), but relatively little work has been done concerning the people factor of BPM and the specification of BPM expertise in particular. This study tries to close this gap by proposing a comprehensive BPM expertise model, which consolidates existing theories and related work. This model describes the key attributes characterizing “BPM expertise” and outlines their structure, dynamics, and interrelationships. Understanding BPM expertise is a predecessor to being able to develop and apply it effectively. This is the cornerstone of human capital and talent management in BPM.

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ID Code: 67331
Item Type: Book Chapter
DOI: 10.1007/978-3-642-01982-1_19
ISBN: 9783642019814
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 13 Feb 2014 00:37
Last Modified: 07 Jun 2017 01:14

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