Business process mining success

Mans, Ronny, Reijers, Hajo, Berends, Hans, Bandara, Wasana, & Rogier, Prince (2013) Business process mining success. In Proceedings of the 21st European Conference on Information Systems, AIS Electronic Library (AISeL), Utrecht University, The Netherlands.

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Process mining has developed into a popular research discipline and nowadays its associated techniques are widely applied in practice. What is currently ill-understood is how the success of a process mining project can be measured and what the antecedent factors of process mining success are. We consider an improved, grounded understanding of these aspects of value to better manage the effectiveness and efficiency of process mining projects in practice. As such, we advance a model, tailored to the characteristics of process mining projects, which identifies and relates success factors and measures. We draw inspiration from the literature from related fields for the construction of a theoretical, a priori model. That model has been validated and re-specified on the basis of a multiple case study, which involved four industrial process mining projects. The unique contribution of this paper is that it presents the first set of success factors and measures on the basis of an analysis of real process mining projects. The presented model can also serve as a basis for further extension and refinement using insights from additional analyses.

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ID Code: 67333
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Business Process Mining, Success Factors
ISBN: 9789039361122
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Please consult the authors
Deposited On: 13 Feb 2014 00:12
Last Modified: 22 Feb 2014 10:23

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