Future-proofing the pharmacy profession in a hypercompetitive market

Singleton, Judith A. & Nissen, Lisa M. (2014) Future-proofing the pharmacy profession in a hypercompetitive market. Research in Social and Administrative Pharmacy, 10(2), pp. 459-468.

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Abstract

This paper highlights the hypercompetitive nature of the current pharmacy landscape in Australia and to suggest either a superior level of differentiation strategy or a focused differentiation strategy targeting a niche market as two viable, alternative business models to cost leadership for small, independent community pharmacies. A description of the Australian health care system is provided as well as background information on the current community pharmacy environment in Australia. The authors propose a differentiation or focused differentiation strategy based on cognitive professional services (CPS) which must be executed well and of a superior quality to competitors' services. Market research to determine the services valued by target customers and that they are willing to pay for is vital. To achieve the superior level of quality that will engender high patient satisfaction levels and loyalty, pharmacy owners and managers need to develop, maintain and clearly communicate service quality specifications to the staff delivering these services. Otherwise, there will be a proliferation of pharmacies offering the same professional services with no evident service differential. However, to sustain competitive advantage over the long-term, these smaller, independent community pharmacies will need to exploit a broad core competency base in order to be able to continuously introduce new sources of competitive advantage. With the right expertise, the authors argue that smaller, independent community pharmacies can successfully deliver CPS and sustain profitability in a hypercompetitive market.

Impact and interest:

10 citations in Scopus
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4 citations in Web of Science®

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ID Code: 67462
Item Type: Journal Article
Refereed: Yes
Keywords: Hypercompetition, Pharmacy, Hypercompetitive pharmacy market, Differentiation, Strategy, Professional services, Community pharmacy
DOI: 10.1016/j.sapharm.2013.05.010
ISSN: 1551-7411
Subjects: Australian and New Zealand Standard Research Classification > MEDICAL AND HEALTH SCIENCES (110000) > PHARMACOLOGY AND PHARMACEUTICAL SCIENCES (111500) > Clinical Pharmacology and Therapeutics (111502)
Divisions: Current > Schools > School of Clinical Sciences
Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Deposited On: 18 Feb 2014 02:37
Last Modified: 09 Nov 2015 01:30

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