Enhancing the quality of support for online learning and teaching - A service review.

Goss, Halima B. & Prakash, Saurabh (2003) Enhancing the quality of support for online learning and teaching - A service review. In OLT 2003 Excellence: making the connections, 5 November, 2003, Brisbane Convention and Exhibition Centre. (Unpublished)

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Enhancing the quality of learning and teaching through the use of technology requires effective systems, tools, support, design, evaluation and monitoring. At QUT, the online learning and teaching service known as “OLT‿ was the subject of a client perceptions review conducted to gauge academics perceptions and expectations of OLT services.

A statistical analysis of collected data was conducted using MS-Excel and Statistical Package for Social Sciences (SPSS). It was found that WSCoords (Website Coordinators) perceive that the use of OLT has helped improve students’ learning. They also believe that technical service provided for OLT is effective and OLT has helped improve their own teaching practices.

Website coordinators note that there is further need for improvement in OLT reliability and additional improvements made to OLT should take their needs into account. Factor analysis indicates that there are two underlying factors summarising the survey: · OLT has helped improving learning and teaching; and · Support and services offered for OLT are useful.

This paper describes the process and analysis of the service review data and concludes with a discussion of the implications for continuous improvement of service and support directed at enhancing online learning and teaching.

Impact and interest:

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ID Code: 68
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Online teaching, learning, teaching, technology, HERN
Subjects: Australian and New Zealand Standard Research Classification > EDUCATION (130000) > SPECIALIST STUDIES IN EDUCATION (130300) > Educational Technology and Computing (130306)
Divisions: Current > QUT Faculties and Divisions > Division of Technology, Information and Library Services
Copyright Owner: Copyright 2003 (please consult author)
Deposited On: 09 Jun 2004 00:00
Last Modified: 09 Jun 2010 12:21

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