Critical success factors for the implementation of a knowledge management system in a knowledge-based engineering firm

Amidharmo, Suryanthono Surjo (2014) Critical success factors for the implementation of a knowledge management system in a knowledge-based engineering firm. Masters by Research thesis, Queensland University of Technology.


This research identifies factors that are crucial to the success of a knowledge management system (KMS) implementation in a prominent Australian engineering consultancy firm. The study employs the Delphi method to solicit the opinions of experienced market leaders in the Australian construction industry, and then benchmarks the organisational profile of the consultancy firm against the Delphi findings. From this comparative case study, recommendations are made pertaining to the organisational and cultural changes required within the consultancy firm in order to improve its readiness to successfully implement a KMS.

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ID Code: 68136
Item Type: QUT Thesis (Masters by Research)
Supervisor: Mian, Daniyal & Kajewski, Stephen
Keywords: Knowledge Management System, Innovation, Critical success factor, Knowledge Based Firm, Engineering, Construction, Case Study
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Institution: Queensland University of Technology
Deposited On: 21 Mar 2014 02:45
Last Modified: 23 Jun 2017 14:45

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