Typology of phishing email victims based on their behavioural response

Alseadoon, Ibrahim Mohammed, Othman, Mohd Fairuz Iskandar, Foo, Ernest, & Chan, Taizan (2013) Typology of phishing email victims based on their behavioural response. In Proceedings of the 19th Americas Conference on Information Systems (AMCIS 2013), AIS Electronic Library (AISeL), Hilton Chicago, Chicago, IL, pp. 3716-3724.

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A victim of phishing emails could be subjected to money loss and identity theft. This paper investigates the different types of phishing email victims, with the goal of increasing such victims' defences. To obtain this kind of information, an experiment which involves sending a phishing email to participants is conducted. Quantitative and qualitative methods are also used to collect users' information. A model for detecting deception has been employed to understand victims' behaviour. This paper reports the qualitative results. The findings suggest that victims of phishing emails do not always exhibit the same vulnerability. The cause of being a victim is a result of three weaknesses in the detection process:

(1) lack of knowledge; (2) weak confirmation channel, and; (3) victims' high propensity towards risk-taking.

Therefore, it is suggested that users be provided with suitable confirmation channels and be more risk averse in their behaviour so that they would not fall victim to phishing emails.

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ID Code: 68373
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Phishing emails, Human factors, Deception, Education programs, Victims
ISBN: 9781629933948
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 the AIS/ICIS Administrative Office
Deposited On: 12 Mar 2014 04:26
Last Modified: 21 Jul 2017 00:03

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