"Show me, how does it look now" : remote help-giving in collaborative design

Vyas, Dhaval, van der Veer, Gerrit, Nijholt, Anton, & Heylen, Dirk (2009) "Show me, how does it look now" : remote help-giving in collaborative design. In Norros, Leena, Koskinen, Hanna, Salo, Leena, & Savioja, Paula (Eds.) Proceedings of the European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments (ECCE '09), VTT Technical Research Centre of Finland, Helsinki, Finland, pp. 1-4.

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This paper examines the role of visual information in a remote help-giving situation involving the collaborative physical task of designing a prototype remote control. We analyze a set of video recordings captured within an experimental setting. Our analysis shows that using gestures and relevant artefacts and by projecting activities on the camera, participants were able to discuss several design-related issues. The results indicate that with a limited camera view (mainly faces and shoulders), participants' conversations were centered at the physical prototype that they were designing. The socially organized use of our experimental setting provides some key implications for designing future remote collaborative systems.

Impact and interest:

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ID Code: 69455
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Remote help-giving, Awareness, Common-ground, Collaborative physical task, Design
ISBN: 9789513863401
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2009 VTT Technical Research Centre of Finland VTT, Finland, Finland
Deposited On: 28 Mar 2014 01:36
Last Modified: 19 Mar 2015 01:49

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