Bug reproduction : a collaborative practice within software maintenance activities

Vyas, Dhaval, Fritz, Thomas, & Shepherd, David (2014) Bug reproduction : a collaborative practice within software maintenance activities. In Rossitto, C., Ciolfi, Luigina, Martin, David, & Conein, B. (Eds.) COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems. Spriger, Nice, France.

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Software development settings provide a great opportunity for CSCW researchers to study collaborative work. In this paper, we explore a specific work practice called bug reproduction that is a part of the software bug-fixing process. Bug re-production is a highly collaborative process by which software developers attempt to locally replicate the ‘environment’ within which a bug was originally encountered. Customers, who encounter bugs in their everyday use of systems, play an important role in bug reproduction as they provide useful information to developers, in the form of steps for reproduction, software screenshots, trace logs, and other ways to describe a problem. Bug reproduction, however, poses major hurdles in software maintenance as it is often challenging to replicate the contextual aspects that are at play at the customers’ end. To study the bug reproduction process from a human-centered perspective, we carried out an ethnographic study at a multinational engineering company. Using semi-structured interviews, a questionnaire and half-a-day observation of sixteen software developers working on different software maintenance projects, we studied bug reproduction. In this pa-per, we present a holistic view of bug reproduction practices from a real-world set-ting and discuss implications for designing tools to address the challenges developers face during bug reproduction.

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ID Code: 69901
Item Type: Book Chapter
Keywords: Bug Reproduction, CSCW, HCI, Software Maintenance
ISBN: 9783319064987
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2014 Springer
Deposited On: 06 Apr 2014 23:53
Last Modified: 15 Oct 2015 07:13

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